Refund policy

Cancellation/Return Policy

Thank you for choosing Malwa Gold Tea. If you aren’t satisfied with your order, you can reach out to malwagoldtea@gmail.com or call us at 7877631458, and our Customer Experience agents will be happy to assist you promptly.

Cancellations

  • All cancellation requests must be initiated within 12 hours of placing the order or before your order has been shipped, whichever happens first.

  • In case your order has already been shipped, it cannot be cancelled as our service partners charge us as soon as the pick-up is completed.

Replacements

 

  • Please do not accept the parcel if the sealing tape is tampered with.

  • A replacement request must be initiated within a maximum of 5 days from the day of delivery and will only be accepted in case of the below-mentioned cases:

    • Damaged/Incorrect Product Received: Please attach a picture of the delivered order along with the invoice for our internal quality checks. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable.

    • Item missing from order: Please attach an image of the invoice of the delivered parcel. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable.

    • Expired Product Received: Please attach a picture of the product showing the expiry date along with the invoice. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable.

  • Refund Amount: Will be initiated in the next 24-48 hours once a customer decides to cancel the order, or in case we have sent the product, we will wait for the product to get delivered back to us before initiating the refund.

Returns

We do not accept returns on any products because:

  • We wish to keep our carbon footprint in check.

  • F&B products lose freshness over the course of the return process.

Conditions Under Which Replacement/Cancellation Requests Will Not Be Accepted

  • The replacement request is generated after 5 days from the date of delivery.

  • The damaged/missing product is reported after 5 days from the date of delivery.

  • The cancellation request is generated after 4 hours of placing the order or before your order has been shipped, whichever happens first.

  • Wrong product was ordered by the customer.